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Terms of Service

Last updated: January 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the AURNÉ Private Advisory ("AURNÉ", "we", "us", "our") website, communication channels, and all services we provide, including Corporate Services, Company Formation, Structuring, Accounting, Bookkeeping, Tax Advisory, Compliance Support, and related professional services.

By accessing our website, contacting us, or formally engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must not use our services.

Note: For important disclaimers about what AURNÉ does not provide (e.g., investment advice, guarantees), limitations, and general information disclaimers, please see our Disclaimers page.

2. Legal Status & Scope of Services

AURNÉ operates as a Corporate Services Provider (CSP) and professional advisory firm.

Our scope includes:

  • Company formation and corporate structuring
  • Corporate governance and ongoing compliance
  • Accounting, bookkeeping, and financial reporting
  • Tax advisory (Corporate Tax, VAT, compliance filings)
  • Economic Substance Regulation (ESR) compliance
  • UBO, AML, and regulatory submissions
  • Business support and administrative services

2.1 Not a Financial or Investment Services Provider

AURNÉ is not:

  • A wealth manager
  • A fund manager
  • An investment advisory firm
  • A financial product distributor
  • A securities broker or promoter

We do not provide portfolio management, securities recommendations, or investment-related services.

3. Engagement Process

Services commence only after completion of all mandatory steps, including:

3.1 KYC/KYB & Due Diligence

Clients must complete:

  • Identity verification
  • Source of funds declaration
  • Corporate document submission

We reserve the right to decline engagements at our sole discretion.

3.2 Service Agreement

A formal agreement ("Engagement Letter" or "Proposal") must be signed prior to commencement of services.

The terms of the signed engagement document supersede any conflicting statements on the website.

3.3 Fees & Payment Terms

Fees are:

  • Clearly communicated prior to engagement
  • Based on project scope, jurisdiction, and regulatory requirements
  • Non-refundable unless otherwise stated
  • Subject to VAT when applicable

Invoices must be paid within the stated timeline.

Delayed payments may result in:

  • Suspension of services
  • Withholding of submissions
  • Penalties charged by government authorities, which remain the client's responsibility

4. Client Responsibilities

Clients agree to:

4.1 Provide Accurate Information

All information and documents provided must be:

  • True
  • Complete
  • Up to date

AURNÉ is not liable for delays, penalties, or non-compliance arising from incomplete or inaccurate submissions.

4.2 Meet Regulatory Deadlines

Clients must:

  • Respond promptly to requests
  • Provide documents within required timeframes
  • Ensure filings (tax, compliance, renewals) are submitted before deadlines

4.3 Maintain Legal and Regulatory Compliance

Clients remain solely responsible for:

  • The legality of their activities
  • Tax obligations
  • Internal corporate governance

AURNÉ provides support but cannot be held liable for the client's operational decisions.

5. AURNÉ Responsibilities

We commit to:

5.1 Providing Services with Reasonable Skill & Care

Services are delivered based on:

  • Industry standards
  • Regulatory frameworks
  • Information provided by the client

5.2 Maintaining Confidentiality

We maintain strict confidentiality except where disclosure is required by:

  • Law
  • Regulatory authorities
  • AML/CTF obligations
  • Court orders

5.3 Transparency in Fees

All charges will be communicated in advance.

6. Limitation of Liability

For comprehensive disclaimers about limitations, what AURNÉ does not provide, and general information disclaimers, see our Disclaimers page.

6.1 No Liability for Third-Party Decisions

AURNÉ is not responsible for decisions made by:

  • Free zones
  • Government authorities
  • Banks
  • Tax regulators
  • Third-party verification agencies

Approvals, timelines, and outcomes depend on these entities.

6.2 No Liability for Delays Caused by the Client

We are not responsible for failures arising from:

  • Delayed document submission
  • Inaccurate information
  • Non-response by the client
  • Failure to provide required signatures or payments

6.3 No Financial or Investment Responsibility

We do not guarantee:

  • Financial performance
  • Commercial outcomes
  • Business success
  • Tax authority acceptance of positions

For detailed disclaimers about investment and financial advisory limitations, see our Disclaimers page.

6.4 Maximum Liability

To the fullest extent permitted by law, AURNÉ's total liability for any claim is limited to the amount of fees paid by the client for the specific service to which the claim relates.

7. Use of Website & Digital Platforms

7.1 Website Content

All content on this website is:

  • For informational purposes only
  • Not legal, financial, or investment advice
  • Subject to change without notice

7.2 Intellectual Property

All trademarks, branding, website content, materials, and documents remain the property of AURNÉ.

They may not be:

  • Copied
  • Reproduced
  • Distributed
  • Modified

Without our express written permission.

7.3 Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access
  • Interfere with its functionality
  • Mine data or scrape content

8. Third-Party Services

We may engage trusted third-party service providers for:

  • IT and cloud hosting
  • Compliance systems
  • Accounting tools
  • Document processing

We do not control third-party systems and are not responsible for their performance or downtime.

9. Termination of Services

AURNÉ may terminate services immediately if:

  • A client fails KYC/AML checks
  • Fraud, misrepresentation, or unlawful activity is suspected
  • Payments are not made
  • Required documents are not provided
  • Regulatory obligations cannot be fulfilled due to client non-compliance

Clients may terminate services with written notice, subject to:

  • Settlement of outstanding fees
  • No refund for completed work

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

For corporate disputes, the appropriate jurisdiction will be:

  • UAE Federal Courts or
  • Dubai Courts or
  • The relevant free zone authority tribunal (if contractually applicable)

Arbitration may be used where agreed in the engagement letter.

11. Amendments

AURNÉ reserves the right to update these Terms periodically to reflect:

  • Legal changes
  • Regulatory updates
  • Internal policy improvements

The "Last Updated" date will be revised accordingly.

12. Contact Information

For questions regarding these Terms, contact:

AURNÉ Private Advisory
Email: contact@aurne.org
Phone: +971 56 497 5840 (WhatsApp)
Phone: +971 56 615 8490 (WhatsApp)
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.